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This Privacy Policy is designed to explain our commitment to protecting your personal information and respecting your privacy. It outlines how we collect, use, store, and safeguard your data in accordance with applicable data protection laws, while ensuring transparency and trust in the services we provide.

Privacy Policy

Last updated: 17 July 2026

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1. Introduction

BOSS Connect ("we", "our", "us") is committed to protecting your personal information and respecting your privacy.

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This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or use our products and services.

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We process all personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

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2. Who We Are

BOSS Connect provides business telecommunications and connectivity solutions throughout the UK, including:

  • Business Broadband

  • Leased Lines

  • Mobile Services

  • Cloud Communications

  • VoIP Telephone Systems

  • Starlink Connectivity

  • IT Support and Managed Services

  • Network Infrastructure

  • Cyber Security Solutions

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For the purposes of data protection legislation, BOSS Connect is the Data Controller for the personal information described in this policy.

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Contact Details

BOSS Connect

Email: support@bossconnect.co.uk

Telephone: 01432 377977

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If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

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3. Information We Collect

Depending on how you interact with us, we may collect:

Information you provide

  • Name

  • Company name

  • Job title

  • Business address

  • Email address

  • Telephone number

  • Mobile number

  • Billing information

  • Payment details

  • Information included within enquiries or support requests

 

Information collected automatically

When visiting our website we may collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage statistics

  • Pages visited

  • Time spent on pages

  • Referral website

  • Cookies and similar technologies

 

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries.

  • Provide quotations.

  • Supply products and services.

  • Deliver support services.

  • Manage customer accounts.

  • Process payments and invoices.

  • Arrange installations.

  • Manage faults and service requests.

  • Improve our products and services.

  • Improve website performance.

  • Protect against fraud and cyber threats.

  • Meet our legal and regulatory obligations.

 

Where you have given your consent, we may also send information about products, services or promotions that may be relevant to your business.

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You may unsubscribe from marketing communications at any time.

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5. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Performance of a contract.

  • Compliance with legal obligations.

  • Legitimate business interests.

  • Consent (where required).

 

6. Who We Share Information With

We only share personal information where necessary.

This may include trusted suppliers and partners such as:

  • Microsoft

  • Openreach

  • BT Wholesale

  • Gamma

  • EE

  • Vodafone

  • O2

  • Three Business

  • HaloPSA

  • HubSpot

  • Sage

  • Payment providers

  • Cloud hosting providers

  • Security providers

  • Professional advisers

  • Regulatory authorities where required by law

 

All third parties are expected to process your information securely and in accordance with UK GDPR.

 

7. International Transfers

Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR.

 

8. Data Security

We take security seriously.

Appropriate technical and organisational measures are in place to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

 

These measures include secure systems, encryption where appropriate, access controls, security monitoring and regular reviews of our security practices.

 

9. How Long We Keep Your Information

We only retain personal information for as long as necessary.

Retention periods vary depending upon:

  • Legal obligations

  • Contractual requirements

  • Accounting regulations

  • Service history

  • Warranty information

  • Legitimate business purposes

 

When information is no longer required, it will be securely deleted or anonymised.

 

10. Your Rights

Under UK GDPR you have the right to:

  • Access your personal information.

  • Request correction of inaccurate data.

  • Request deletion of your data where appropriate.

  • Restrict processing.

  • Object to processing.

  • Request transfer of your data.

  • Withdraw consent where processing relies upon consent.

 

Requests can be made using the contact details above.

 

11. Cookies

Our website uses cookies to improve functionality, analyse website usage and enhance your browsing experience.

Cookies may include:

  • Essential cookies

  • Performance cookies

  • Analytics cookies

  • Functionality cookies

 

You can manage your cookie preferences through your browser settings or via our cookie consent banner.

 

Please refer to our Cookie Policy for more information.

 

12. Marketing Communications

We may send marketing information where:

  • You have requested information.

  • You are an existing business customer and the communication relates to similar products or services.

  • You have provided consent where required.

 

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in our emails.

  • Contacting us directly.

 

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and recommend reviewing their own privacy policies.

 

14. Children's Privacy

Our services are intended for businesses and are not directed at individuals under the age of 18.

 

We do not knowingly collect personal information from children.

 

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services.

 

The latest version will always be published on this website.

 

16. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

BOSS Connect

Email: support@bossconnect.co.uk

Telephone: 01432 377977

 

17. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve your concerns.

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You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

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Information Commissioner's Office (ICO)

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Telephone: 0303 123 1113

Website: https://ico.org.uk

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